Contact support
If you need help, email us with your iPhone model, iOS version, selected video format, and a short description of what happened.
Camera compatibility
Simultaneous front- and back-camera recording requires an iPhone that supports Apple's MultiCam capture. On an unsupported device, DualLens offers a single-camera fallback. Available lenses, video formats, and frame rates depend on the cameras installed in your iPhone.
Camera or microphone unavailable
Open iOS Settings → Privacy & Security and confirm that DualLens can access Camera and Microphone. To save recordings, also allow Photos access. Close other apps actively using the camera and reopen DualLens if the camera remains unavailable.
Free recording limits
The free version includes one recording of up to five minutes per day. Other recordings are limited to 60 seconds. When available, an optional rewarded ad can add one extra five-minute recording for that day. The app shows a countdown before a limited recording is safely stopped and saved.
Restore Purchases
Open the DualLens Pro screen and tap Restore Purchases. Use the same Apple Account that made the original purchase. DualLens Pro is a one-time purchase and removes ads while unlocking supported Pro recording features.
Saved videos
Completed recordings are saved to Apple Photos when Save to Photos is enabled. If separate-camera saving is enabled in Pro, the combined video and individual camera videos are saved as separate items. Keep sufficient free storage available for long or high-frame-rate recordings.
Privacy
Read the DualLens Privacy Policy for information about on-device recordings, advertising, purchases, permissions, and your choices.